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Troubleshooting

Computer
AI agent
Mobile device

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My new device is waiting for approval

Open People Work on a device you already use and approve the new device. Keep People Work open on both devices while it securely prepares and syncs your data. Your new device will be ready as soon as that finishes.

Read Approve a New Client for details.

If you no longer have access to an approved device, follow the account recovery steps.